Refund Policy.

Overview

This Refund Policy explains how cancellations, exchanges, and refunds work for services purchased from 1RightClick. It applies alongside our Terms & Conditions. All amounts referenced below are in Egyptian Pounds (EGP), the currency used for our invoicing; other currencies may be shown for reference only.

The nature of our services

1RightClick provides custom, project-based AI automation and consulting services — we do not sell physical or pre-built digital products. Because each engagement is scoped and built specifically for one client, a like-for-like "exchange" (as with a physical product) does not apply. Instead, this policy covers cancellations and refunds for work that has been paid for but not yet delivered, or delivered but not meeting the agreed scope.

Money-back guarantee

For engagements where we commit to a specific, agreed outcome in the written proposal, if we do not deliver on that promise, the client is entitled to a full refund of amounts paid for that engagement, under the conditions stated in the proposal. This guarantee applies only to the specific commitments documented in writing before the project starts — not to general expectations that were not part of the agreed scope.

Cancelling before work begins

If a client cancels after paying a deposit but before any work has started, the deposit is refunded in full, minus any payment-processing fees already incurred, within the timeframe stated below.

Cancelling during an active project

If a client cancels after work has started, we refund the portion of fees that corresponds to work not yet performed. Fees corresponding to milestones already completed, hours already worked, and any third-party costs already incurred on the client's behalf (for example, software licenses, API usage, or hosting set up specifically for the project) are non-refundable, since they reflect work and costs already delivered.

Non-refundable items

The following are generally not refundable:

• Completed milestones or deliverables that meet the agreed scope.
• Third-party or pass-through costs already paid on the client's behalf (e.g. software subscriptions, API credits, hosting).
• Free strategy/audit calls, which carry no charge and therefore have no refund associated with them.
• Delays caused by the client (e.g. late feedback or missing access) that are unrelated to the quality of our work.

How to request a refund or cancellation

To request a cancellation or refund, contact us by email or phone (details below) with your name, the engagement/proposal reference, and the reason for your request. We aim to acknowledge every request within 2 business days and to resolve it within 10 business days.

Refund method & timeframe

Approved refunds are issued in Egyptian Pounds (EGP) to the original payment method used, within 14 business days of approval. If the original method is unavailable, we will agree on an alternative payment method with the client.

Contact us

For any cancellation, exchange, or refund request, reach out to:

• Email: support@1rightclick.com
• Phone: +20 104 357 5506
• Address: Badr City, 3rd District, Egypt